We will keep your work confidential, period. We’ll make only such printed copies as we need to do our job, and dispose of those copies responsibly. If you want us to delete your file from our computer after we’ve completed the assignment, then just ask and we’ll do it.
The copyright of your work is automatically yours and remains yours at all times.
We will not seek to exploit your work or ideas for our benefit – but please be aware that many of our editors are professional working writers, who may be working with similar themes / characters / settings themselves. If we’re aware of a significant clash or overlap, we’ll let you know. What we can’t promise is that no such overlap will ever arise. At the time of writing, no client has ever complained about inappropriate exploitation of their work. We hope & expect that no one ever will.
We will deliver editorial advice to the best of our professional ability. The feedback will endeavor to strike the right balance between honesty, sympathy, and constructive criticism, but writers and manuscripts vary. What’s the right balance for one writer may not always be right for another. We’ll do our best to get it right for you.
Equally, editorial feedback is a subjective business. You are purchasing advice, not a formula for success. It’s our job to give good, clear, responsible advice. It’s your job to use that advice as constructively as you can. If you end up disagreeing with us, that’s OK. Disagreements can be constructive too.
Please note the copyright of the report remains with us. Permission should be sought in advance from us before quoting a report, for example to agents, or on websites.
Even for writers with agents, publishers & book deals, editorial advice can be tough to take. We don’t compromise on honesty, and that means that you’ve got to be ready to hear it. If we don’t hear otherwise from you, we assume that your aim is to have your work published or sold commercially. If that assumption is not correct – or if there is any other background you want your editor to have – then you must set out all the relevant info in an email and send that at the same time as you send your manuscript. We’ll ensure that your editor has that background before they start work.
First-time writers tend to think that to break into the publishing or film industries you need to know the right people. Wrong! What you need is outstandingly good work. At least 99% of what we do is focused on helping your work come up to the right standard for success. When and if we achieve that, we’ll do what we can to help place your work with agents. But there are no guarantees, more’s the pity.
Mentoring / ongoing advice
We’re here to assist you for as long as you need us. If you work with your editor through one draft of your manuscript, and then want help with further drafts, ongoing mentoring, etc, then we’ll do what we can to assist. To discuss this process and arrange mentoring you should contact the office not the editor. We are usually able to make the same editor available for any ongoing work, but can’t promise to do so.
For regular editorial work (eg: feedback on a manuscript, script or poems), your upfront payment will cover (1) a full and careful read by our appointed editor, (2) our written report, sent to you by email, and (3) a follow up telephone consultation and/or email between you and your editor. If you want to extend an editorial relationship beyond that point, you are normally welcome to do so, but further fees will be incurred.
We try to be prompt about giving feedback, but life can sometimes intervene with even the best laid plans. When this happens, we’ll do our best to be prompt and courteous about informing you of any delays.
Refund Policy / Complaint Handling
You have the statutory right to cancel within seven days of our contract with you. If you do cancel your order prior to work commencing, you will have your payment returned. If you are dissatisfied with the work that has been done, please bear in mind that the service includes a follow-up conversation/email aimed at answering any questions you might have, and addressing any other issues you feel are important. If, after having this conversation with your editor, you are still unhappy, give us a call on 0345 459 9560, and we will do all we can to make you feel we have fully honoured our obligation to you. We do not offer refunds if we consider, at our sole discretion, that the editorial report we have supplied has met ordinary professional standards for such work.
We strive to provide the best service possible and hope that you never need to read this section. However, sometimes things happen that may compromise our standards and we would want you to let us know about it sooner rather than later. Get in touch with the office, not the editor to discuss your issue. We will try to put right what has gone wrong. We promise to be fair and considered and deal with your complaint in a timely fashion.