Submitting a Complaint – Jericho Writers
Jericho Writers
167-169 Great Portland street, 5th Floor, London, W1W 5PF
UK: +44 (0)330 043 0150
US: +1 (646) 974 9060
Email: info@jerichowriters.com

Submitting a Complaint

If you have not felt satisfied with one of our services, we want to hear about it.

We aim to provide truly useful services for all authors. So if you feel we have fallen short of this, then please get in touch – we take all feedback seriously. To file a complaint, please complete the form below.

Are you an Editorial customer?

Has there been a misunderstanding on the part of the editor? If so, before submitting a complaint please speak to your editor. The follow-up conversation (conducted via email) is there to resolve such issues. Our editors are familiar with open and creative discussion, as long as it remains respectful. Their experience has taught them that misunderstandings often crop up and there is nothing they want more than to have this redressed when it happens.

The follow-up exchange is your chance to have any confusion cleared up and is an essential part of the service. As such, we will not consider your complaint before you have engaged in this conversation with your editor and attempted to resolve such matters informally.

File a Complaint

Please complete the form below and supply all relevant supporting documentation so that we can investigate the issue fully. Once we have reviewed the evidence we will get in touch, via email, within 5 working days to let you know our decision.

Customer Complaint Form

Please note: All feedback is individual to the editor, mentor, tutor, or agent, and we cannot be held responsible for the professional opinion provided during assessments or feedback sessions.

Read our Terms and Conditions about what we believe constitutes a service up to our standards.

If you have not heard from us within 5 working days, do get in touch.