Submitting a Complaint – Jericho Writers
Jericho Writers
167-169 Great Portland street, 5th Floor, London, W1W 5PF
UK: +44 (0)330 043 0150
US: +1 (646) 974 9060

Submitting a Complaint

If you have not felt satisfied with one of our services, we want to hear about it!

Has there been a misunderstanding on the part of the editor? If so, the follow-up conversation (conducted via email) is there to resolve such issues. Our editors are familiar with open and creative discussion, as long as it remains respectful. Their experience has taught them that misunderstandings often crop up and there is nothing they want more than to have this redressed when it happens.

The follow-up exchange is your chance to have any misunderstandings cleared up and is an essential part of the service. As such, we will not consider your complaint before you have engaged in this conversation with your editor and attempted to resolve such matters informally.

Had your follow-up?

Simply fill out the below form and we will investigate the matter shortly.

Once we have reviewed the evidence we will get in touch, via email, in 3-5 days to let you know our decision.

Customer Complaint Form

If you have already engaged in the follow-up conversation and you’re still dissatisfied with the service, we want to hear why. Please be as succinct as possible and stick to the facts of the materials involved – we will not accept additional unsolicited documents.

Please note: All feedback is individual to the editor and we cannot be held responsible for the professional opinion provided during assessments.

Read our Terms and Conditions about what we believe constitutes a service up to our standards.

If you haven’t heard from us in 3-5 working days, do get in touch.