Submitting a Complaint
Submitting a Complaint
If you have not felt satisfied with one of our services, we want to hear about it!
Has there been a misunderstanding on the part of the editor? If so, the follow-up conversation (conducted via email) is there to resolve such issues. Our editors are familiar with open and creative discussion, as long as it remains respectful. Their experience has taught them that misunderstandings often crop up and there is nothing they want more than to have this redressed when it happens.
The follow-up exchange is your chance to have any misunderstandings cleared up and is an essential part of the service. As such, we will not consider your complaint before you have engaged in this conversation with your editor and attempted to resolve such matters informally.
Had your follow-up?
Simply fill out the below form and we will investigate the matter shortly.
Once we have reviewed the evidence we will get in touch, via email, in 3-5 days to let you know our decision.
Please note: All feedback is individual to the editor and we cannot be held responsible for the professional opinion provided during assessments.
Read our Terms and Conditions about what we believe constitutes a service up to our standards.
If you haven’t heard from us in 3-5 working days, do get in touch.
Need some extra help?
Get in touch with our Writers Support team who will be happy to help!