{"id":508518,"date":"2022-06-09T16:11:04","date_gmt":"2022-06-09T15:11:04","guid":{"rendered":"https:\/\/jerichowriters.com\/?page_id=508518"},"modified":"2024-05-14T16:03:02","modified_gmt":"2024-05-14T15:03:02","slug":"submitting-a-complaint","status":"publish","type":"page","link":"https:\/\/jerichowriters.com\/submitting-a-complaint\/","title":{"rendered":"Submitting a Complaint"},"content":{"rendered":"\r\n<div\r\n\tid=\"section-header-block_3f3cfe3a6f9fc3d2c0586bd51c8c8264\"\r\n\tclass=\"section-header alignfull section-header--centered section-header--top-margin\"\r\n>\r\n  <h2 class=\"section-header__header jw-heading-font\" style=\"color: #21334a\">If you have not felt satisfied with one of our services, we want to hear about it. <\/h2>\r\n  <div class=\"section-header__hr\" style=\"background-color: #e82027\"><\/div>\r\n      <div class=\"section-header__text\" style=\"color: #5F6060\"><p>We aim to provide truly useful services for all authors. So if you feel we have fallen short of this, then please get in touch &#8211; we take all feedback seriously. To file a complaint, please complete the form below.<\/p>\n<\/div>\r\n  <\/div>\r\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h3 class=\"wp-block-heading has-text-align-left has-opulence-color has-text-color has-link-color wp-elements-d29c16ae4d3982a50c61da09f0d353dd\"><strong>Are you an Editorial customer?<\/strong><\/h3>\n\n\n\n<p class=\"has-text-align-left\">Has there been a misunderstanding on the part of the editor? If so, before submitting a complaint please speak to your editor. The follow-up conversation (conducted via email) is there to resolve such issues. Our editors are familiar with open and creative discussion, as long as it remains respectful. Their experience has taught them that misunderstandings often crop up and there is nothing they want more than to have this redressed when it happens.<\/p>\n\n\n\n<p class=\"has-text-align-left\">The follow-up exchange is your chance to have any confusion cleared up and is an essential part of the service.\u00a0<strong>As such, we will not consider your complaint before you have engaged in this conversation with your editor and attempted to resolve such matters informally.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n<div\r\n\tid=\"section-header-block_8812f606c0c5a26bed6546637fc49935\"\r\n\tclass=\"section-header alignfull section-header--centered section-header--top-margin\"\r\n>\r\n  <h2 class=\"section-header__header jw-heading-font\" style=\"color: #21334a\">File a Complaint<\/h2>\r\n  <div class=\"section-header__hr\" style=\"background-color: #f7941d\"><\/div>\r\n      <div class=\"section-header__text\" style=\"color: #5F6060\"><p>Please complete the form below and supply all relevant supporting documentation so that we can investigate the issue fully. Once we have reviewed the evidence we will get in touch, via email, within 5 working days to let you know our decision.<\/p>\n<\/div>\r\n  <\/div>\r\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><div class='fluentform ff-default fluentform_wrapper_77  ff_guten_block ff_guten_block-77 ffs_default_wrap'><form data-form_id=\"77\" id=\"fluentform_77\" class=\"frm-fluent-form fluent_form_77 ff-el-form-top ff_form_instance_77_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_77_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Customer Complaint Form<\/legend>        <div\n                style=\"display: none!important; position: absolute!important; transform: translateX(1000%)!important;\"\n                class=\"ff-el-group ff-hpsf-container\"\n        >\n            <div class=\"ff-el-input--label asterisk-right\">\n                <label for=\"ff_77_item_sf\" aria-label=\"Notify\">\n                    Notify                <\/label>\n            <\/div>\n            <div class=\"ff-el-input--content\">\n                <input type=\"text\"\n                       name=\"item_77__fluent_sf\"\n                       class=\"ff-el-form-control\"\n                       id=\"ff_77_item_sf\"\n                \/>\n            <\/div>\n        <\/div>\n        <input type='hidden' name='__fluent_form_embded_post_id' value='508518' \/><input type=\"hidden\" id=\"_fluentform_77_fluentformnonce\" name=\"_fluentform_77_fluentformnonce\" value=\"1b4510f3d1\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/508518\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_77_names_first_name_' id='label_ff_77_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_77_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First Name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_77_names_last_name_' id='label_ff_77_names_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_77_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Last Name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_77_email' id='label_ff_77_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_77_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_order_number' id='label_ff_77_order_number' aria-label=\"Order number\">Order number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"order_number\" class=\"ff-el-form-control\" data-name=\"order_number\" id=\"ff_77_order_number\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_service' id='label_ff_77_service' aria-label=\"Service\">Service<\/label><\/div><div class='ff-el-input--content'><select name=\"service\" id=\"ff_77_service\" class=\"ff-el-form-control\" data-name=\"service\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_77_service\"><option value=\"\">&#8211; Select &#8211;<\/option><option value=\"Agent One-to-One\"  >Agent One-to-One<\/option><option value=\"Editorial Service\"  >Editorial Service<\/option><option value=\"Mentoring\"  >Mentoring<\/option><option value=\"Tutored Courses\"  >Tutored Courses<\/option><option value=\"Premium Membership\"  >Premium Membership<\/option><option value=\"Other\"  >Other<\/option><\/select><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_agent_name' id='label_ff_77_agent_name' >Name of agent<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"agent_name\" class=\"ff-el-form-control\" data-name=\"agent_name\" id=\"ff_77_agent_name\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_agent_date' id='label_ff_77_agent_date' aria-label=\"Date of session\">Date of session<\/label><\/div><div class='ff-el-input--content'><input  aria-label='Date of session Use arrow keys to navigate dates. Press enter to select a date.'  aria-haspopup='dialog' data-type-datepicker data-format='d\/m\/Y' type=\"text\" name=\"agent_date\" id=\"ff_77_agent_date\" class=\"ff-el-form-control ff-el-datepicker\" data-name=\"agent_date\"  aria-invalid='false' aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_agent_title' id='label_ff_77_agent_title' aria-label=\"Title of project\">Title of project<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"agent_title\" class=\"ff-el-form-control\" data-name=\"agent_title\" id=\"ff_77_agent_title\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_agent_genre' id='label_ff_77_agent_genre' aria-label=\"Genre\">Genre<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"agent_genre\" class=\"ff-el-form-control\" data-name=\"agent_genre\" id=\"ff_77_agent_genre\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_agent_complaint' id='label_ff_77_agent_complaint' aria-label=\"Reason for complaint\">Reason for complaint<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_agent_complaint\" name=\"agent_complaint\" id=\"ff_77_agent_complaint\" class=\"ff-el-form-control\" rows=\"2\" cols=\"2\" data-name=\"agent_complaint\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_agent_complaint_expand' id='label_ff_77_agent_complaint_expand' aria-label=\"Please expand on your complaint. Providing specific details and examples relating to the service purchased.\">Please expand on your complaint. Providing specific details and examples relating to the service purchased.<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_agent_complaint_expand\" name=\"agent_complaint_expand\" id=\"ff_77_agent_complaint_expand\" class=\"ff-el-form-control\" rows=\"6\" cols=\"2\" data-name=\"agent_complaint_expand\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_product' id='label_ff_77_editorial_product' aria-label=\"Product\">Product<\/label><\/div><div class='ff-el-input--content'><select name=\"editorial_product\" id=\"ff_77_editorial_product\" class=\"ff-el-form-control\" data-name=\"editorial_product\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_77_editorial_product\"><option value=\"\">&#8211; Select &#8211;<\/option><option value=\"Manuscript assessment (including children\u2019s manuscripts assessments) \"  >Manuscript assessment (including children\u2019s manuscripts assessments)<\/option><option value=\"Developmental editing assessment \"  >Developmental editing assessment<\/option><option value=\"Agent Submission Pack Review \"  >Agent Submission Pack Review<\/option><option value=\"Opening Section Review \"  >Opening Section Review<\/option><option value=\"Copy-editing service (including copy-editing, line-editing, proofreading) \"  >Copy-editing service (including copy-editing, line-editing, proofreading)<\/option><option value=\"Script and screenwriting services \"  >Script and screenwriting services<\/option><option value=\"Picture book assessment \"  >Picture book assessment<\/option><\/select><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_name' id='label_ff_77_editorial_name' >Name of editor<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"editorial_name\" class=\"ff-el-form-control\" data-name=\"editorial_name\" id=\"ff_77_editorial_name\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_title' id='label_ff_77_editorial_title' aria-label=\"Title of project\">Title of project<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"editorial_title\" class=\"ff-el-form-control\" data-name=\"editorial_title\" id=\"ff_77_editorial_title\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_genre' id='label_ff_77_editorial_genre' aria-label=\"Genre\">Genre<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"editorial_genre\" class=\"ff-el-form-control\" data-name=\"editorial_genre\" id=\"ff_77_editorial_genre\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label   aria-label=\"Did you engage in the follow-up conversation (held via email) with your editor?\">Did you engage in the follow-up conversation (held via email) with your editor?<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='editorial_engage_af5aedadca34caee710675c0d3fa4a1d'><input  type=\"radio\" name=\"editorial_engage\" data-name=\"editorial_engage\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"yes\"  id='editorial_engage_af5aedadca34caee710675c0d3fa4a1d' aria-label='Yes' aria-invalid='false' aria-required=false> <span>Yes<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='editorial_engage_75431b49be934160f4b03639bac005c2'><input  type=\"radio\" name=\"editorial_engage\" data-name=\"editorial_engage\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"no\"  id='editorial_engage_75431b49be934160f4b03639bac005c2' aria-label='No' aria-invalid='false' aria-required=false> <span>No<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_complaint' id='label_ff_77_editorial_complaint' aria-label=\"Reason for complaint\">Reason for complaint<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_editorial_complaint\" name=\"editorial_complaint\" id=\"ff_77_editorial_complaint\" class=\"ff-el-form-control\" rows=\"2\" cols=\"2\" data-name=\"editorial_complaint\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_complaint_expand' id='label_ff_77_editorial_complaint_expand' aria-label=\"Please expand on your complaint and provide specific details and examples from the EDITORIAL REPORT relating to the service purchased. Include quotation(s) from the report to illustrate the cause of complaint and page numbers where applicable.\">Please expand on your complaint and provide specific details and examples from the EDITORIAL REPORT relating to the service purchased. Include quotation(s) from the report to illustrate the cause of complaint and page numbers where applicable.<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_editorial_complaint_expand\" name=\"editorial_complaint_expand\" id=\"ff_77_editorial_complaint_expand\" class=\"ff-el-form-control\" rows=\"6\" cols=\"2\" data-name=\"editorial_complaint_expand\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_complaint_expand_2' id='label_ff_77_editorial_complaint_expand_2' aria-label=\"Please expand on your complaint and provide specific details and examples from the MANUSCRIPT relating to the service purchased. Please include page numbers and quotations from the manuscript as evidence to support the complaint.\">Please expand on your complaint and provide specific details and examples from the MANUSCRIPT relating to the service purchased. Please include page numbers and quotations from the manuscript as evidence to support the complaint.<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_editorial_complaint_expand_2\" name=\"editorial_complaint_expand_2\" id=\"ff_77_editorial_complaint_expand_2\" class=\"ff-el-form-control\" rows=\"6\" cols=\"2\" data-name=\"editorial_complaint_expand_2\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_complaint_expand_3' id='label_ff_77_editorial_complaint_expand_3' aria-label=\"Please expand on your complaint and provide specific details and examples from the FOLLOW-UP EMAIL exchange with your editor to illustrate why it did not resolve the concerns you put forward.\">Please expand on your complaint and provide specific details and examples from the FOLLOW-UP EMAIL exchange with your editor to illustrate why it did not resolve the concerns you put forward. <\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_editorial_complaint_expand_3\" name=\"editorial_complaint_expand_3\" id=\"ff_77_editorial_complaint_expand_3\" class=\"ff-el-form-control\" rows=\"6\" cols=\"2\" data-name=\"editorial_complaint_expand_3\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_upload_report_1' id='label_ff_77_editorial_upload_report_1' aria-label=\"Please upload the editorial report\">Please upload the editorial report<\/label><\/div><div class='ff-el-input--content'><label for='ff_77_editorial_upload_report_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Choose File<\/span> <input type=\"file\" name=\"editorial_upload_report\" id=\"ff_77_editorial_upload_report_1\" class=\"ff-el-form-control  ff-screen-reader-element\" data-name=\"editorial_upload_report\" multiple=\"1\"  aria-invalid='false' aria-required=false><\/label><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_upload_manuscript_1' id='label_ff_77_editorial_upload_manuscript_1' aria-label=\"Please upload the marked-up manuscript\">Please upload the marked-up manuscript<\/label><\/div><div class='ff-el-input--content'><label for='ff_77_editorial_upload_manuscript_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Choose File<\/span> <input type=\"file\" name=\"editorial_upload_manuscript\" id=\"ff_77_editorial_upload_manuscript_1\" class=\"ff-el-form-control  ff-screen-reader-element\" data-name=\"editorial_upload_manuscript\" multiple=\"1\"  aria-invalid='false' aria-required=false><\/label><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_editorial_upload_other_1' id='label_ff_77_editorial_upload_other_1' aria-label=\"Please upload any other supporting documentation\">Please upload any other supporting documentation<\/label><\/div><div class='ff-el-input--content'><label for='ff_77_editorial_upload_other_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Choose File<\/span> <input type=\"file\" name=\"editorial_upload_other\" id=\"ff_77_editorial_upload_other_1\" class=\"ff-el-form-control  ff-screen-reader-element\" data-name=\"editorial_upload_other\" multiple=\"1\"  aria-invalid='false' aria-required=false><\/label><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_mentoring_name' id='label_ff_77_mentoring_name' >Name of Mentor<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"mentoring_name\" class=\"ff-el-form-control\" data-name=\"mentoring_name\" id=\"ff_77_mentoring_name\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_mentoring_title' id='label_ff_77_mentoring_title' aria-label=\"Title of project\">Title of project<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"mentoring_title\" class=\"ff-el-form-control\" data-name=\"mentoring_title\" id=\"ff_77_mentoring_title\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_mentoring_genre' id='label_ff_77_mentoring_genre' aria-label=\"Genre\">Genre<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"mentoring_genre\" class=\"ff-el-form-control\" data-name=\"mentoring_genre\" id=\"ff_77_mentoring_genre\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_mentoring_complaint' id='label_ff_77_mentoring_complaint' aria-label=\"Reason for complaint\">Reason for complaint<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_mentoring_complaint\" name=\"mentoring_complaint\" id=\"ff_77_mentoring_complaint\" class=\"ff-el-form-control\" rows=\"2\" cols=\"2\" data-name=\"mentoring_complaint\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_mentoring_complaint_expand' id='label_ff_77_mentoring_complaint_expand' aria-label=\"Please expand on your complaint. Providing specific details and examples relating to the service purchased.\">Please expand on your complaint. Providing specific details and examples relating to the service purchased.<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_mentoring_complaint_expand\" name=\"mentoring_complaint_expand\" id=\"ff_77_mentoring_complaint_expand\" class=\"ff-el-form-control\" rows=\"6\" cols=\"2\" data-name=\"mentoring_complaint_expand\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_courses_product' id='label_ff_77_courses_product' aria-label=\"Name of Course\">Name of Course<\/label><\/div><div class='ff-el-input--content'><select name=\"courses_product\" id=\"ff_77_courses_product\" class=\"ff-el-form-control\" data-name=\"courses_product\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_77_courses_product\"><option value=\"\">&#8211; Select &#8211;<\/option><option value=\"Self-Edit Your Novel \"  >Self-Edit Your Novel<\/option><option value=\"Ultimate Novel Writing Course \"  >Ultimate Novel Writing Course<\/option><option value=\"Simply Self-Publish Course \"  >Simply Self-Publish Course<\/option><option value=\"Jumpstart Your Novel \"  >Jumpstart Your Novel<\/option><option value=\"Creativity for Writers \"  >Creativity for Writers<\/option><option value=\"Edit Your Novel the Professional Way \"  >Edit Your Novel the Professional Way<\/option><option value=\"Fiction Foundations \"  >Fiction Foundations<\/option><\/select><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_courses_name' id='label_ff_77_courses_name' >Name of Tutor<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"courses_name\" class=\"ff-el-form-control\" data-name=\"courses_name\" id=\"ff_77_courses_name\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_courses_date' id='label_ff_77_courses_date' aria-label=\"Course start date\">Course start date<\/label><\/div><div class='ff-el-input--content'><input  aria-label='Course start date Use arrow keys to navigate dates. Press enter to select a date.'  aria-haspopup='dialog' data-type-datepicker data-format='d\/m\/Y' type=\"text\" name=\"courses_date\" id=\"ff_77_courses_date\" class=\"ff-el-form-control ff-el-datepicker\" data-name=\"courses_date\"  aria-invalid='false' aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_courses_complaint' id='label_ff_77_courses_complaint' aria-label=\"Reason for complaint\">Reason for complaint<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_courses_complaint\" name=\"courses_complaint\" id=\"ff_77_courses_complaint\" class=\"ff-el-form-control\" rows=\"2\" cols=\"2\" data-name=\"courses_complaint\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_courses_complaint_expand' id='label_ff_77_courses_complaint_expand' aria-label=\"Please expand on your complaint. Providing specific details and examples relating to the service purchased.\">Please expand on your complaint. Providing specific details and examples relating to the service purchased.<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_courses_complaint_expand\" name=\"courses_complaint_expand\" id=\"ff_77_courses_complaint_expand\" class=\"ff-el-form-control\" rows=\"6\" cols=\"2\" data-name=\"courses_complaint_expand\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_membership_subscription' id='label_ff_77_membership_subscription' aria-label=\"Please select your Premium Membership subscription type\">Please select your Premium Membership subscription type<\/label><\/div><div class='ff-el-input--content'><select name=\"membership_subscription\" id=\"ff_77_membership_subscription\" class=\"ff-el-form-control\" data-name=\"membership_subscription\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_77_membership_subscription\"><option value=\"\">&#8211; Select &#8211;<\/option><option value=\"Flex Membership (\u00a325 per month, cancel any time) \"  >Flex Membership (\u00a325 per month, cancel any time)<\/option><option value=\"Premium Annual Membership paid upfront (\u00a3150 per year, no cancellation) \"  >Premium Annual Membership paid upfront (\u00a3150 per year, no cancellation)<\/option><option value=\"Premium Annual Membership paid monthly (\u00a312.50 per month for 12 months, no cancellation)  \"  >Premium Annual Membership paid monthly (\u00a312.50 per month for 12 months, no cancellation)<\/option><\/select><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_membership_genre' id='label_ff_77_membership_genre' aria-label=\"Genre\">Genre<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"membership_genre\" class=\"ff-el-form-control\" data-name=\"membership_genre\" id=\"ff_77_membership_genre\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_membership_complaint' id='label_ff_77_membership_complaint' aria-label=\"Reason for complaint\">Reason for complaint<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_membership_complaint\" name=\"membership_complaint\" id=\"ff_77_membership_complaint\" class=\"ff-el-form-control\" rows=\"2\" cols=\"2\" data-name=\"membership_complaint\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_membership_complaint_expand' id='label_ff_77_membership_complaint_expand' aria-label=\"Please expand on your complaint. Providing specific details and examples relating to the service purchased.\">Please expand on your complaint. Providing specific details and examples relating to the service purchased.<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_membership_complaint_expand\" name=\"membership_complaint_expand\" id=\"ff_77_membership_complaint_expand\" class=\"ff-el-form-control\" rows=\"6\" cols=\"2\" data-name=\"membership_complaint_expand\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_other_complaint' id='label_ff_77_other_complaint' aria-label=\"Reason for complaint\">Reason for complaint<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_77_other_complaint\" name=\"other_complaint\" id=\"ff_77_other_complaint\" class=\"ff-el-form-control\" rows=\"2\" cols=\"2\" data-name=\"other_complaint\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_77_other_complaint_expand' id='label_ff_77_other_complaint_expand' aria-label=\"Please expand on your complaint. 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style=\"flex-basis:50%\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Please note: All feedback is individual to the editor, mentor, tutor, or agent, and we cannot be held responsible for the professional opinion provided during assessments or feedback sessions. <\/p>\n\n\n\n<p class=\"has-text-align-center\">Read our <a href=\"https:\/\/jerichowriters.com\/terms\/\">Terms and Conditions <\/a>about what we believe constitutes a service up to our standards.<\/p>\n\n\n\n<p class=\"has-text-align-center\"> If you have not heard from us within 5 working days, do\u00a0<a href=\"https:\/\/jerichowriters.com\/contact\/\">get in touch<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\"><\/div>\n<\/div>\n\n\n\r\n<section class=\"cta-block  alignfull\" id=\"\">\r\n    <div class=\"content-container\">\r\n        <div class=\"cta-block-container\">\r\n            <div class=\"cta-text-wrapper\" style=\"background-color: #21334a\">\r\n                                    <div class=\"title-container\">\r\n                                                <h2>Need some extra help?<\/h2>\r\n                    <\/div>\r\n                                <div class=\"wysiwyg-container\"><p>Get in touch with our Writer Support team who will be happy to help!<\/p>\n<\/div>                                    <div class=\"cta-container\">\r\n                        <a class=\"cta-btn\" style=\"background-color: #f7941d;\" href=\"https:\/\/jerichowriters.com\/jericho-writers\/about-us\/contact-us\/\" target=\"\"><span>Contact Us<\/span><\/a>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Are you an Editorial customer? Has there been a misunderstanding on the part of the editor? If so, before submitting a complaint please speak to your editor. The follow-up conversation (conducted via email) is there to resolve such issues. Our editors are familiar with open and creative discussion, as long as it remains respectful. Their<\/p>\n","protected":false},"author":7340,"featured_media":404793,"parent":0,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-508518","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jericho Writers<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Submitting a Complaint &#8211; Jericho Writers\" \/>\n<meta property=\"og:description\" content=\"Are you an Editorial customer? Has there been a misunderstanding on the part of the editor? If so, before submitting a complaint please speak to your editor. 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